Client care
Frequently asked questions
Payments, shipping, returns, selling and appraisals.
Questions and answers
Which payment methods do you accept?
We accept American Express, Visa and Mastercard. Payment is taken when your order is placed.
Do you charge sales tax?
Sales tax is applied to orders shipping to an address in Arizona, currently 8.05%. The exact amount is shown at checkout.
How much is shipping?
Standard shipping is $15, and complimentary on orders over $1,000. Gift wrapping with a personal message is available at checkout for $5.
How do I track my order?
Create an account to track your orders, check out faster and keep a wishlist.
Can I return or exchange a piece?
Please contact us at info@platinum1911.com or 480-442-1567 before sending anything back. We will confirm the options for your piece and issue a return authorization (RA#).
Do you buy jewelry?
Yes. We buy gold, silver, platinum and palladium, coins, diamonds and gemstones, and fine watches. Bring your pieces in for a free, no-obligation evaluation, and sell for a check or cash or trade toward a new piece.
Do you offer appraisals?
Yes: insurance replacement appraisals and estate evaluations for jewelry, diamonds, gemstones and watches. Call to arrange an appointment.
Can I see a piece in person?
Yes. We welcome private viewings at our Scottsdale showroom, 14807 N 73rd St., Suite 104, by appointment.
Still have a question? Contact our boutique team or call 480-442-1567.